To improve the quality of service by the actual battle "Fukang Cup" skill contest perfect ending
Three from a big guarantee This "Fukang Cup" ISF engine service skill contest mainly focuses on the Futian Cummins engine that meets the national five emission standards. The competition modes are divided into theoretical examinations, actual engine races, and actual vehicle races. The results of the competition are theoretical examination (20%) + engine overhaul (30%) + vehicle troubleshooting (50%) = total score.
Vehicles used in the competition field and Foton Cummins ISF series engine
Theory + practice comprehensive survey of player service skills
Among them, the theoretical examination mainly focuses on engine fault diagnosis, critical part failure mode judgment and analysis, post-processing system, fuel system, and control system, etc. The basic knowledge of engine failure, inspection of maintenance service technicians' professional knowledge reserve and cultural quality level are also Train the professional skills of after-sales service personnel to help them improve their professional qualities.
In addition, in this contest, Futian Cummins also carried out theoretical training for contestants, excavated the knowledge gaps of the students through theoretical examinations and theoretical training, represented typical failure cases, and developed systematic capabilities for problems identified. , Including typical fault cases, Cummins expert diagnostic system EDS, Futian Cummins Service App I-Service, and on-site service report writing skills and writing cases for training, these training courses are also tailored for the maintenance technicians Courses to enhance their service capabilities. And after the end, the on-site examination questions will be analyzed to solve the students' questions.
"Fukang Cup" ISF Engine Service Skills Competition Theory Test
The engines used in the actual operation were Futian Cummins ISF 2.8-litre and 3.8-litre engines. They mainly examined the dismantling, maintenance, and parts replacement operations of the engine and after-treatment components. For example, the actual operation problem of the Futian Cummins ISF 2.8-liter engine is correct, and the actual operation problem of the Fukang ISF 3.8-liter engine is to measure the axial clearance of the engine crankshaft. As a basic problem often encountered in engine maintenance, it can truly reflect the contestants' resilience and professional skills. In addition, in the actual vehicle races, participants need to use Foton Aoling and Foton Ouma truck type to carry out engine component breakdown, after-treatment system component failure, fuel system, intake and exhaust system, and cooling of the entire vehicle. System troubleshooting and technical answers.
Futian Cummins Senior Service Manager Shen Xianbo
As stated by Shen Xianbo, senior service manager of Futian Cummins before the start of the game: “Fukuda Cummins, as a company that intensively develops and manufactures engines, is in an industry-leading position both in terms of technical level and service level. The 3rd “Fukang Cup†ISF Engine Service Skills Competition aims to promote the technical quality of terminal services through the establishment of an exchange platform between Futian and Cummins technicians, and encourages the healthy competition between the relevant technicians of Futian and Cummins brands and enhances services. Quality and brand influence."
After the service quality is excellent for Xian Fukang performance
As a maintenance technician of Foton Cummins Engine, contestants need to be aware of the ISF series products. The Foton Cummins ISF series in-line four-cylinder high-pressure direct injection diesel engine is Cummins' future-oriented all-electrically controlled light-duty diesel engine with a displacement of mainly 2.8 Liter, 3.8 liters and 4.5 liters, power segment 107-210 horsepower, power coverage is very wide, to meet the needs of different vehicles and users.
Foton Cummins ISF Series Engine
Taking the most representative Fukang ISF 4.5-liter engine as an example, the maximum power of 210 horsepower, the power up to 34.2kW ​​/ L, the maximum torque of up to 760 Nm, has a compact, lightweight, low noise and low Emissions and other characteristics. And can meet to meet the country five, Europe six and the future can be upgraded to the national six emission standards. In addition, the Foton Cummins ISF 4.5 engine is a benchmark for super-saving in the entire life cycle. It has obvious advantages over traditional four-cylinder machines in terms of fuel economy, maintenance mileage, maintenance costs, attendance, and residual value. , is a fuel-efficient, environmentally friendly, reliable green engine.
Real engine race players are seriously contested
Real engine race players are seriously contested
With the aim of being “efficient and timelyâ€, it is both a competition and self-improvement and improvement.
Futian Cummins as a company responsible for products, responsible for the user, especially after-sales service, its consistent style of adhering to is to solve the problems encountered by users in a timely manner, from Beijing Hongri Power International Trading Co., Ltd. Yutao Chen on China Truck Network The reporter said: "Fukuda Cummins stipulates that after-sales personnel must take the initiative to contact the user within two hours of receiving user feedback, and within 24 hours will also feedback the maintenance process to the head office, this is Futian Cummins's requirements for our maintenance personnel." It can also be seen that Foton Cummins pays attention to users.
Grand Prize Winner Zou Kun and Cummins Senior Service Manager Tian Wei
After the pre-competition training of pre-competition Fukuda Cummins technicians and the high level of participation of the contestants, the results of the third “Fukang Cup†ISF engine service skills competition in 2017 have all been produced, and Zou Kun from the Guanglin Forestry Machine obtained The top prize for the service skills competition was "Fukang Cup Craftsman Spirit Award", and the first prize "Fukang Cup Gold Wrench Award" was obtained by Peng Hong from Foshan Shunyu and Ding Yuyong from Xiaoshan Far East, and the second prize. The third-class awards also went away, and the "Fukang Cup" ISF engine service skill contest also successfully concluded.
The 3rd "Fukang Cup" ISF Engine Service Skill Contest Ends
In order to better solve the problems encountered by maintenance personnel, Futian Cummins has also conducted in-depth service experience exchanges with maintenance technicians on the service technology communication conference held after the match. The service experience is a valuable asset. How to collect these experiences and refine and inherit these experiences is also the purpose of this symposium. In addition, he also listened to the maintenance technicians' real thoughts and needs for Foton Cummins, and collected and organized maintenance personnel's various "earth tools" and "ingenious methods" to deal with the intractable diseases that the existing tools could not solve.
Service Technology Symposium Exchange Site
After the service technical communication meeting and the theoretical examination, Foton Cummins collected technical manuals and diagnostic tools for the use of service manuals and tools, and collected improvements to the service manuals and tools, and sorted out their opinions and suggestions on the existing diagnostic procedures. Improving the ISF series engine maintenance diagnostic manuals and dissemination of maintenance technology and maintenance experience will improve maintenance personnel's service level and service quality, and ultimately enable the purchase of Foton Cummins products without worrying about the user.
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