Annealing ticket before driving according to 5% of ticket price Railway customer service will be unified as 12306

Oriental Net News, September 16: According to the “Morning Morning Post” report, the questionable train ticket refund fees have finally been lowered. The reporter learned from the Ministry of Railways yesterday that, since September 25th, the ticket refund fee for passenger train tickets has been lowered. Before driving, the refund fee is reduced from 20% of the denomination of each ticket to 5%. The minimum refund fee is based on 2 yuan.

Since the implementation of the "Railway Passenger Transport Tariff Regulations" on December 1, 1997, the railway began to charge train ticket refund fees. The refund fee shall be calculated according to the refundable fare. Every 10 yuan (calculated as less than 10 yuan at 10 yuan) shall be paid at 2 yuan/person, and the fare below 2 yuan shall not be refunded. On January 1, 2006, the refund fee was revised to be calculated on the denomination of each ticket, and the fee was set at 20%. The new "Railway Passenger Transport Regulations" and "Railway Passenger Transport Regulations" that came into effect on December 1 last year, have yet to change the 20% commission.

This standard is alleged to be too high, especially with the rising base price of fares, high refund fees will also appear. During the Spring Festival each year, the "cattle" will also use the "refund fee is too expensive" as the reason, in the refund office to buy passengers refund, refunds become a "cattle" a major source of votes.

In 2008, an attorney in Beijing issued an "Application for Proposals for Protecting the Personal and Property Rights of Citizens" to the Ministry of Railways and the National Development and Reform Commission, requesting the Ministry of Railways to order railway companies to stop collecting train ticket refund fees. After the opening of the Beijing-Shanghai high-speed rail, passengers purchased a 555-yuan high-speed rail ticket and the refund fee was as high as 111 yuan. Although the railway department believed that it was in compliance with the regulations, the passengers felt that they were "overlord terms" and decided to sue the Beijing Railway Bureau.

The three railways to facilitate the reduction of ticket fees from September 25, the refund fee before driving from the original 20% of the denomination of each ticket is calculated as 5% of the total revenue; refund the minimum fee of 2 yuan.

E-bus network ticket sales by the end of September before the national EMU trains to implement Internet ticketing: Zhengxi high-speed rail, Wuhan-Guangzhou high-speed rail trains implemented on September 20; Guangzhou-Shenzhen, Shanghai-Nanjing, Shanghai-Hangzhou, Guangzhou-Zhuhai, Donghuan, Hainan The train line EMU trains will be implemented on September 22; the remaining EMU trains will be implemented on September 30th.

The phone number of unified customer service phone at National Railway Customer Service Center will be unified as "12306". Passengers can inquire about train trips, time, fares, and other reservations. In addition to the "12306" phone number, they can also log on to the National Railway Customer Service Center (.cn). The railway call center also provides self-service voice and manual online services.

[Related Links]

Shanghai long-distance passenger ticket refund fee standard: 2 hours before the shuttle bus departure time for refund, according to 10% of the denomination of the ticket refund fee; shuttle bus within 2 hours to process the refund, according to 20% of the nominal amount of ticket refund fee.

Ticket refund: It varies depending on the airline and ticket discount. Generally speaking, full-price tickets can be refunded for free. Special fares can sometimes not be refunded, or charge a high percentage of refund fees.