At the 2013 Shanghai-Philippine Red Power Annual Service Conference with the theme of ''Philippines'' More Dream Service Innovation,'' Shang Feihong announced its 2013 sales performance. After sales exceeded 10,000 units in 2011, the share of domestic heavy trucks rose to 0.8% in 2012. In 2013, SFH continued to maintain a steady growth momentum with sales of 22,579 units. At present, the Shanghai Philippine Red has reached an agreement with Yutong, and it has also achieved product support with Hualing (heavy truck), Chery (zhongke) and Wuhan Xiaolong (off-road vehicle).
Services and products keep pace
Shang Feihong's product lines mainly include CURSOR, NEF, and F1 series. Its product coverage ranges from 2.3 to 12.9 liters, its maximum power ranges from 71 kW (96HP) to 353KW (480HP), and its maximum torque ranges from 240Nm to 2200Nm. It can meet the power demand of heavy, medium and light commercial vehicles and construction machinery, ships and generator sets. At present, the localization rate of Philippine Red's products has reached more than 90%, eliminating the user's worries and greatly reducing the cost of spare parts and user costs.
As of the end of 2013, Shang Fei Hong has set up 401 after-sales service stations nationwide and opened a 400 service hotline (400-828-0990) to provide more timely and efficient services to users. The construction of the entire after-sales service network is mainly through the mode of self-built station and vehicle plant custody (ie, integrated vehicle integration) mode. It is committed to building a complete after-sales service system by fully integrating the Philippine Red’s own and the vehicle’s effective resources. To provide customers with proactive, fast, professional after-sales service.
In terms of products and services, Shang Fei Hong insists that the two should keep pace with each other and go hand in hand. The unique orientation of this sequence without sequential order - "the two are equally important." The products are spears of Philippine Red, sharp and upright; the service is the shield of Shang Fei Hong, solid and reliable, both are indispensable. Only when products and services develop in tandem can the company's vitality be guaranteed.
Service Value System
Regarding the service plan in 2014, Shanghai Philippine Red has formulated a series of corresponding service policies to standardize service management and guide service providers to provide better and faster services. A clear service provider business policy, service settlement business policy, and accessories business policy were proposed to achieve value sharing, and at the same time, service providers were encouraged to increase their enthusiasm. In order to improve service capabilities, SFH has offered to provide service providers with fault detection tools that can be used for oil circuit testing, circuit testing, and gas circuit testing, and assists the host company in conducting on-the-job personnel training services, and then conducts phased service provider evaluations.
At the meeting, Yang Hanlin stated that seeking profits and avoiding disadvantages is an instinct for each market participant to succeed in the current market environment, which requires our service providers' friends to innovate service forms. China has a vast territory, and its 400 service outlets are not too numerous. However, by expanding the service radius and integrating new technologies and tools, it is now possible to provide efficient and timely service guarantees.
Collaborative and win-win
Shang Fei Hong Power adheres to the spirit of excellence in product research and development and leading technology to provide China's market with superior performance, energy-saving and environmentally friendly green power products and boosts the development of China's green automotive industry. To this end, Shanghai Philippine Red's after-sales service department has specially designed a feasible five-year plan, relying on its global network system and the advantages of Fiat Power Technology's global operating model to provide its customers with high-quality services that are “worry-freeâ€. Improve the value of customers' products and bring a world-class, global, and professional service experience.
Yang Hanlin said, “Future will continue to use its leading technology and management model to further understand the global market in the future. We will increase investment in R&D in a spirit of continuous innovation, improve the service system, and provide personalized green engines for users at home and abroad. â€
Shang Feihong's long-term vision is market-oriented, integrates globally advantageous resources, provides high-performance, superior-quality and comprehensive power-train products for the society, making the company a globally competitive Chinese diesel engine company. Shang Feihong is willing to work side by side with all partners to work together to advance bravely toward the same dream.
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